What to do If Movers Break Your Property

Moving house is stressful enough, without the added panic that one of your removal men might break one of your precious possessions! Luckily, there’s plenty you can do if you think some of your belongings might have been damaged in the move – here’s our step by step guide.

Take a look at your contract

Before you prepare to send an angry email, take a look at the contract or the terms and conditions of the movers’ services. Make sure there isn’t a clause in there which protects them from liability if anything is broken or damaged. If you can’t find one of these clauses, proceed to the next step…

Tell the movers

Make sure you tell the movers as soon as you spot anything that might be damaged or broken. You might feel awkward about it, but the sooner you make the issue known to them, the better. They might even own up straight away and help you speed up the process of making a claim.

Take pictures

Make sure you’ve got proof of the breakage or damage – if your camera has a time-stamp feature, even better. This will prove that the damage was caused as a result of the move, rather than before or after it.

Contact the company

Get in touch with the head office of the moving company if you need to file a claim. If you’ve gone with a good York removal company, you’ll find that they already have insurance in place for these kind of circumstances, and the claim could become a lot easier. Go with a cowboy, though, and your battle to be compensated for the damage may just be getting started…

Last resort: contact a professional body

The Better Business Bureau if a professional body that can help you deal with complaints or claims if the matter hasn’t been resolved within a satisfactory time period. If the moving company are dragging their feet, a professional body should be able to speed them up a little. 

Accidents do happen, and especially in high-stress situations like house moves. Here at Van Man York, we provide excellent York removals with all the relevant insurance in place, and our team take the utmost care to protect all of our customers’ belongings during this stressful time.